Carl: I've made a sort of hobby of stopping in certain stores as I travel, REI being one of them. Of the at least 8 that I've shopped, I have never been in one where there is more than one clerk per half dozen customers in the shoes. It seems to be the busiest department. It's quite frustrating getting any help in REI. Nice kids much of the time, but too understaffed. Most of those boot buyers need expertise, so each sale takes time - assuming the clerk does have the knowledge to sell the right boots. I like REI and thoroughly enjoy the Seattle main store, among others, but it is often a do-it-yourself project. Lots of people hike here around the Phoenix valley, so I tried the boot department here a couple times with the same results. No help. Maybe early in the morning...
There was a climbing hill in the Settle store, but I haven't seen one in any of the others.
--pat