I'm sympathetic to your RV quality woes, but as new RV horror stories go, I think you got thru it quite well. You were able to get service locally even though you bought from another store 700 miles away, something that almost surely would not have happened if you bought from an independent dealer. You even got them to send a tech to your home and he made a temporary fix pending the warranty claim approval. And this got done in about 6 weeks, despite the goof up with the fired secretary. None of those are common occurrences in the RV world. Many tales like yours describe months of lost use waiting for an appointment and bungled or incomplete repairs.
Is the service piece sadly lacking in RV sales & service? Surely, but RVs aren't cars and standards for both quality & service are radically different.
Ooops! Tom locked this thread while I was typing.