Different times over the years. Didn't mean to suggest I never use them, and still occasionally do. One of the issues was when I took Chris' prior Honda to a quickie service type place. I'd previously serviced it myself and knew there was a trick to removing the air filter. I sat in the car and was able to look "under" the raised hood as the guy struggled with the air filter; He finally gave up and shouted "air filter good". I have more of these stories.
Doesn't mean I haven't had issues with dealers:
- Chris called me when the service guy at the Honda dealership wanted to charge her to do several things. I had her put him on the phone, and he explained that it needed a new sump filter because it was leaking. "There's zero oil on the floor of my garage", and he changed it to "maybe it's just a seep" to "OK, nothing wrong".
A friend used to run the Bureau of Automotive Repair for CA. These are the guys who, back in the 80's, nailed Sears for selling folks a Die Hard battery, irrespective what they went into the shop for. BAR put 113 cars into 110 Sears stores, and they were caught red handed. When I casually mentioned the Honda to him, he had me call his guy who managed our area and, when I did, the guy said "we'll put a car into that dealership".
- When my then-new Lexus was serviced by the dealer, I had low fluid alarms. Called the service manager, and he said he'd take care of it, and my next service was free. He also told me that his guys' bonuses and promotions were based on performance/complaints, and this was going into the guy's personnel file.
- A few months ago, a few days after Chris' Explorer had a service at the dealership, the dash showed all tires were low, something I'd never seen before. Normally, I'd just inflate them and get on with life. But, having had knee replacement surgery, I couldn't kneel down. Went back to the dealer, and they inflated the tires to the correct pressure.